Your advantage

Communication without barriers, even for technical matters.

Without any barriers in communication, the Chinese business partner will be able to approach his individual contact at Cisema in his own language and describe his problem to him. Cisema will then inform the European business partner accordingly. At Cisema we are completely familiar with the needs and requirements of German and European clients. We can fully represent the interests of our customers, so that problems are solved without involving our clients’ staff capacities.

Profit from our wealth of technical knowledge which has been growing over decades. This allows the staff members of Cisema to handle numerous after-sales service activities themselves, for example repair, replacement, maintenance or warranty processing. For specific tasks we also employ specialized companies who guarantee a smooth execution of the order. In both cases the effort of the customer will be minimized.

How we proceed

We are working according to a well-structured and transparent process

  • Review of the after-sales contract and determination of the tasks’ scope on site.
  • Advice and assistance for the procurement of spare parts (import and customs clearance).
  • Management of the relations between the business partners.
  • Efficient handling of required tasks.

Get in touch